Privacy Policy
At Casiyou we take your privacy seriously. This Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play and withdraw on our platform. It covers the types of data we process, the purposes for processing, your rights, cookie use and how we share information with service providers. Read this page to understand what we collect, why we need it and how to contact us about your data. The policy applies to accounts opened from Canada and to interactions with our website and mobile-optimized platform.
Types of data we collect
Personal data collected during registration and play includes name, date of birth, email address, phone number and address. Technical data covers device identifiers, IP address, browser and session information. Transactional data includes deposits, withdrawals, bet history and payment method details. Identity verification data such as government ID and proof of address is required for withdrawals and compliance checks.
Personal data
Name, contact details and account credentials are used to manage your account and communicate important information. Account settings and preferences are stored to tailor platform operations.
Technical data
Device and log data help maintain security, diagnose issues and improve site performance. IP and session data are used for fraud prevention and geolocation checks.
Transactional and verification data
Payment details and wagering history are retained to process transactions, verify eligibility for bonuses and to meet regulatory KYC and anti-money laundering obligations.
How information is used
Information is used to create and operate accounts, process deposits and withdrawals, verify identity, detect and prevent fraud, and comply with legal obligations. Data supports customer service, transaction records and enforcement of terms and conditions. Limited internal reporting and account audit activity are performed for risk management and dispute resolution.
Data protection and security practices
We protect data using industry-standard safeguards. Communications and transactions are secured with 256-bit SSL encryption (TLS 1.2). DDoS protection and secure payment gateway protocols are in place. Access to personal data is restricted to authorized personnel and service providers on a need-to-know basis.
Cookies and tracking technologies
Cookies, local storage and similar technologies are used to remember preferences, maintain sessions and gather analytics. Third-party analytics tools may be used to collect aggregated, anonymized usage data. Tracking helps with fraud prevention and site functionality.
Managing cookies
Browser settings can block or delete cookies. Blocking certain cookies may affect site features such as login persistence or personalized settings.
User rights regarding personal data
Users have the right to access, correct and request deletion of personal data. Requests can be made via account settings or by contacting support. We will respond to verifiable requests and may retain limited data where required by law or for legitimate business reasons such as fraud prevention and record-keeping.
Access and correction
View and update basic account details in your profile. For other requests, contact [email protected] with verification details.
Deletion and restriction
Account closure requests will be processed but certain transactional records may be retained to satisfy legal and regulatory obligations.
Data sharing and third parties
We share personal data with service providers who perform functions on our behalf, including payment processors, identity verification services and analytics providers. Data may be disclosed to authorities when required by law. Third parties receive only necessary information and are contractually bound to protect it.
Updates to this policy
Privacy practices may be updated. Material changes will be posted on the site with a revised effective date. Continued use of the service after updates signifies acceptance of the revised policy. For questions contact [email protected].