Legal Terms and Conditions
Welcome to Casiyou. This page sets out the rules that govern use of our gaming platform and the relationship between us and account holders. It explains account creation, eligibility, acceptable use, bonuses, deposits and withdrawals, dispute handling and how we update these terms. Read the sections that apply to your account before playing. Using the site means you accept these Terms and Conditions and agree to comply with any verification checks, payment rules and game restrictions described below.
Account responsibilities
Registration and verification
Register using accurate personal details. KYC verification is required before a first withdrawal. You must provide government-issued ID, proof of address and payment method verification on request. Accounts found to contain false information may be suspended.
Account security
Keep login credentials confidential. Report unauthorized access immediately via live chat or [email protected]. We may suspend or close accounts where security is compromised or where suspicious activity is detected.
Eligibility requirements
Account holders must be at least 18 years old. One account per person, household and IP address is permitted. Access is restricted in jurisdictions where online gambling is prohibited. Residents of listed restricted countries, including the United States, United Kingdom, France and the Netherlands, are not eligible to register.
Acceptable use of the service
Use the platform for lawful, personal play only. Prohibited actions include account sharing, bonus abuse, use of bots or automated play, collusion, chargeback fraud and attempts to manipulate games. Violations may result in account closure, forfeiture of funds and loss of pending bonus rewards.
Bonus and promotion rules
Bonus offers are subject to specific terms and general rules. General principles: bonuses and free spins carry wagering requirements; maximum bet limits apply when bonus funds are active; game contribution rates vary by game type. Wagering requirement examples: welcome bonus portions and free spin winnings may carry a 50x wagering requirement, with regular promotions typically 40x. Check each promotion for exact terms.
Deposits and withdrawals
Minimum deposits start at CA$10. Accepted methods include Visa, MasterCard, ecoPayz and Interac. Withdrawals minimum is CA$20 (bank transfer CA$50). Weekly withdrawal maximum CA$10,000 unless otherwise agreed for VIP players. Processing times vary by method; KYC must be completed before payouts. No cryptocurrency withdrawals are supported.
Dispute handling
Raise disputes through live chat or [email protected]. We will review account records, game logs and transaction history. Disputes are handled in line with these Terms. Decisions are based on available evidence and applicable gaming rules. If you remain dissatisfied, further escalation options are outlined in the Terms and Conditions available on the site.
Changes to the terms
Terms may be updated from time to time. Continued use of the service after changes constitutes acceptance. Users are responsible for reviewing the Terms periodically. Material changes may be communicated via the site or account notices.